Orders and Shipping
At HelferGeneve, we strive to provide our customers with a seamless and reliable shopping experience. Below are the details about our order and shipping process:
Order Processing
- Once your order is placed, you will receive a confirmation email with your order details.
- Orders are typically processed within 1–2 business days, excluding weekends and holidays.
- Any customizations or special requests may require additional processing time, which will be communicated to you promptly.
Shipping Options
- We offer secure and tracked shipping to ensure your watch arrives safely and on time.
- Domestic orders within Switzerland are usually delivered within 2–5 business days.
- For international orders, delivery times vary depending on the destination, typically ranging from 5–14 business days.
Shipping Costs
- Complimentary shipping is available on all orders within Switzerland.
- For international shipping, rates are calculated at checkout based on your location.
Tracking Your Order
- Once your order has shipped, you will receive an email with tracking information to monitor its journey.
Customs and Duties
International orders may be subject to customs duties or import taxes based on your country’s regulations. These fees are the responsibility of the buyer.
Safe and Secure Packaging
- All watches are carefully inspected and securely packaged to ensure they reach you in pristine condition.
If you have any questions or require assistance with your order, please don’t hesitate to contact our customer support team.