Exchange and Refund Policy
At HelferGeneve.com, we take pride in offering high-quality watches and ensuring customer satisfaction. Our Exchange and Refund Policy has been designed to provide you with a seamless shopping experience. Please read the following guidelines carefully:
Exchange Policy
Eligibility for Exchange:
- Exchanges are accepted within 30 days of the purchase date.
- The watch must be unused, in its original condition, and accompanied by the original packaging, warranty card, and proof of purchase.
Exchange Process:
- To initiate an exchange, please contact our customer service team at [email/contact details].
- Specify the reason for the exchange and provide any supporting documentation or images if applicable.
- Once approved, ship the watch back to us at the address provided by our team.
- Upon receiving and inspecting the watch, we will process the exchange and ship the replacement to you.
Conditions:
- Exchanges are subject to stock availability.
- Shipping costs for returning the item are the responsibility of the customer unless the exchange is due to a defect or error on our part.
Refund Policy
Eligibility for Refund:
- Refunds are available within 15 days of the purchase date.
- The watch must be returned in its original condition, unused, and with all accompanying materials, including the packaging, warranty card, and proof of purchase.
Refund Process:
- To request a refund, contact our customer service team at [email/contact details] with your order details.
- Once your refund request is approved, return the watch to the address provided.
- After inspecting the returned watch, we will process your refund within 7-10 business days to the original payment method.
Conditions:
- Original shipping fees are non-refundable unless the refund is due to a defect or error on our part.
- We reserve the right to deny a refund if the returned item does not meet our return criteria.
Non-Eligible Items
- Customized or engraved watches.
- Watches purchased on clearance or as part of a final sale.
Defective or Incorrect Items
If you receive a defective or incorrect watch, please contact our customer service team immediately. We will ensure a hassle-free exchange or refund at no additional cost to you.
Contact Us
For any questions or concerns regarding our Exchange and Refund Policy, feel free to reach out to our customer service team:
Your satisfaction is our priority, and we are committed to ensuring you have a positive experience with HelferGeneve.